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Dalmatica

gift card

gift card

€10,00 EUR
€10,00 EUR
Sale Sold out
Taxes included.

ingredients

Manufacturer

Shipping & Returns

General Questions

What are the benefits of registering?

If you register, you do not need to enter your personal data every time you make a purchase. For customers who are entitled to a discount (e.g. resellers), prior registration is a necessary prerequisite for receiving the discount.

    

Can I use your images and product descriptions?
The use of the contents of our pages without our prior consent is not permitted.

Order

If I order something again on the same day, do I have to pay the shipping costs twice?
That depends: If possible, we will combine your order and only charge shipping costs for one shipment. Only if we have already handed over your first order to the shipping company will additional shipping costs be incurred.

How can I order items that I cannot find at Dalmatica?
Please do not hesitate to ask us about the item you are looking for! We have a wide network of suppliers and can quickly check whether we can get the item you want.

Delivery

Do you also deliver to packing stations?
Yes, we also deliver with DHL to packing stations within Germany.
I may not be at home at the time of delivery. What can I do?
When a parcel is sent, the DHL deliverer will inform you by putting a notification card in your mailbox that you can pick up the shipment either at the nearest post office or from a neighbor.

We recommend that you contact DHL on www.paket.de This has several advantages for you:
  • You can send packages to a Packstation and pick them up there 24 hours a day, 7 days a week.
  • You can register by SMS or email inform when your package will be delivered.
  • Determine a dream neighbor or Desired location where your packages will be left during your absence.
  • You can arrange delivery on a desired day move to the one that suits you better.
  • Take advantage of the opportunity to send your shipments directly to a post office of your choice to order. Simply use the post finder to select your preferred branch, e.g. a post office that is on your way to work - this will save you time and travel.

Returns & Exchanges

All items purchased from Dalmatica can be returned as part of your right of withdrawal Return within 14 days of receipt, provided the goods are complete and in an unused and undamaged condition. Shrink-wrapped and/or sealed products will only be accepted for return if the shrink-wrap is still unopened and the seal is undamaged.

Please return the goods to the following address:

Dalmatica.de
 Vesna Boksic
Guttenbrunnstraße 5
 64347 Griesheim
Germany

The following rules apply to German delivery addresses:

If you wish to return items to German delivery addresses, we will provide you with a return label worth EUR 4.95 for the package. All you have to do is print out the package label, stick it on the package and drop the package off at a post office. You can find your nearest collection point using the following links: post offices near you

What happens next?

If you have already paid for the returned goods, we will immediately credit the amount back to you after we have received and inspected the goods. If you have not yet paid your invoice, you can of course reduce the invoice amount by the amount of the returned item.

Returns from third countries (non-EU)

Please note the following information when returning, returning or in case of damage from countries outside the EU:

From a customs perspective, you are the exporter of such a return (e.g. due to warranty repair). You are therefore responsible for registering the goods correctly. By registering the return with your local customs office BEFORE shipping to Germany, you can avoid having to pay customs duties/taxes again after the (warranty) repair has been carried out.

Customers from Switzerland can find relevant information on the website of the Federal Customs Administration EZV https://www.ezv.admin.ch/ or by telephone at the Bern Customs Directorate, telephone +41 (0)31 322 65 11, quoting the keywords "passive processing (repair)", "equivalent trade (exchange goods)". We ask customers from other third countries to contact the customs authority responsible for the country.

Please note that we do not cover import duties or other additional import costs.

VAT refund when exporting to a third country

Do you live in Switzerland or another country that is not part of the EU and would like to export the goods you have purchased there yourself? Under certain conditions, we can refund the German VAT you have paid.

Age restriction

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